At Disha Pathania Jewellery, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains the circumstances under which jewellery products may be returned, exchanged, or refunded.
Please read this policy carefully before placing an order.
1. Eligibility for Returns
A product may be eligible for return or exchange if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product qualifies for return under the specific product listing or applicable order terms.
The product must generally be returned in its original condition, including original packaging, certificates, tags, invoices, and other accompanying materials, where applicable.
2. Non-Returnable Products
For hygiene, safety, customisation, and product-specific reasons, certain jewellery items may not be eligible for return or exchange.
These may include:
- Custom-made or personalised jewellery
- Products modified according to customer instructions
- Products that have been worn, altered, resized, repaired, or damaged after delivery
- Products missing original packaging, certificates, tags, or documentation
- Products specifically identified as non-returnable on the product page
Please check the individual product’s return conditions before purchasing.
3. Return Request Period
If you receive a damaged, defective, incorrect, or eligible product, please contact us within [X days] of delivery.
The return request should include:
- Order number
- Customer name
- Contact details
- Description of the issue
- Clear photographs of the product and packaging
- Unboxing video, where requested
Requests submitted after the applicable return period may not be accepted.
4. Damaged or Incorrect Products
If your jewellery arrives damaged or you receive an incorrect product, please contact us as soon as possible.
We may request photographs, videos, packaging details, or other information to verify the issue.
After verification, we may offer an appropriate resolution, which may include:
- Replacement
- Exchange
- Repair, where appropriate
- Refund, where applicable
5. Product Condition
Returned jewellery must be unused and in its original condition unless the return is being made because the product itself arrived damaged or defective.
Products showing signs of wear, alteration, misuse, accidental damage, or unauthorised repair may not qualify for a return or refund.
6. Return Shipping
Where the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under our policy, [we will provide return-shipping instructions / applicable return shipping costs will be communicated to you].
For other approved returns, shipping charges may be non-refundable depending on the circumstances and product terms.
7. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed through the original payment method or another appropriate method, subject to applicable payment-provider procedures.
The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
8. Refund Deductions
Where applicable, refunds may be subject to deductions for:
- Non-refundable shipping charges
- Applicable return shipping charges
- Customisation charges
- Other charges specifically communicated at the time of purchase
Any applicable deduction will be communicated to the customer.
9. Exchange
Where exchange is available, the replacement product will be subject to product availability.
If the replacement product has a different price, the applicable price difference or refund will be communicated before processing the exchange.
10. Cancellation
Order cancellation may be permitted only before the order has been processed, customised, dispatched, or otherwise made non-cancellable.
Once an order has entered production or has been dispatched, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to cancel an order.
11. How to Request a Return or Refund
To request a return, exchange, or refund, contact us using the details below:
Email: [Add official email]
Phone/WhatsApp: [Add official number]
Please mention your order number in your communication.
12. Changes to This Policy
We reserve the right to update this Return & Refund Policy when necessary.
The updated policy will be published on this page with a revised “Last Updated” date.
Disha Pathania Jewellery